Composite Deck Shop
Privacy Policy

Last updated: June 26, 2024

Composite Deck Shop (CDS) strives to protect your privacy.

This Privacy Policy describes CDS’ policies and procedures on the collection, use and disclosure of your information while you use our website and tells you about your privacy rights and how the law protects you.

How we use your information

CDS collects the information you provide to us in order to provide you with additional information regarding our products or to perform services you request. We may also collect your personal information for operational, legal, or compliance purposes. We do not sell your personal information. We may, as necessary for our business purposes, share your personal information for our operational purposes with our vendors or other third parties. Our vendors do not sell your personal information and only utilize it in order to support the services we provide to you.

What information might we collect?

There are several different ways you may share personal information with us. You may share information with us directly, such as by filling in a contact form or through communication with our sales representatives. We also collect certain types of customer information automatically, such as information about your use of our website.

Fillable Forms

If you fill out a form on our website, or in connected forms in search browsers, we collect the information you share with us, such as: your name, email, phone, address, and any additional information you provide.

We will use this information in order to contact you about your estimates, orders, delivery, and any other service-fulfilment reasons. As well as in aggregate with other customers information to understand what information and content our customers find useful.

Browsing Information

Like most websites, CDS will automatically collect some information about your browsing session on our website. The information we might collect is: your IP address, general browsing location, the type of browser you use, the type of device you use, and a history of pages you visit on our website.

This information is only used for aggregate studies of browsing patterns in our customers, and is never used to try to identify you specifically.

If you would like to read our policy on website cookies, please read our Cookie Policy.

Communications

If you communicate with us via email, text, phone, or in person, we may retain a record of communications in order to respond to your inquiries, follow up on estimates, orders, and other service related reasons. We will not share this information with third parties.

Payment Information

We keep some information about previous payments, such as the amount paid, payment type, date, and last 4 digits of your credit/debit card. We do not store full credit card/debit card information unless you explicitly request that we do so.

We use this information for accounting and book-keeping, and we do not share this information with third parties.

Social Media

If you interact with us on social media, we may keep a record of interactions and communications. We use this information in order to follow up on inquiries, estimates, orders, and other service related reasons. We may also use this information in aggregate to track customer interest in our social media presence.

We may share aggregate information with third parties in order to improve our advertising and social media presence. In such cases, it will not be used to identify you specifically.

Processing your information

CDS processes your information for one or multiple of the following reasons:

1. To provide you with the product or service which you have requested or purchased from us.
2. Improve our websites, advertising, communications, and services. In such cases, we use aggregate data, and do not identify you personally.

We will honor your decisions about what information you would like to share.

Sharing Information with Third Parties

We do not sell your personal information. However, we may need to share your information with third parties for business and operational purposes. Here are the third parties we may share it with, and what we might share:

1. Third Party service providers:
   • We may use a third party to deliver your purchased material to your location. We may share your address, name, and contact information.
2. Google Ads:
   • Some customer browsing information from our website is automatically shared with Google in order to improve the accuracy and effectiveness of our advertising. This information includes: your IP address, general location, browser type, device type, and a history of pages you visit on our website.

Your Rights

While CDS does not sell your personal information to any third party, you have the right to opt out of the sale of personal information. In addition, you have the right to request information regarding the information CDS may have collected about you through your interactions with CDS. You may also request that we modify, update, change, remove or delete information that you have previously provided.

Certain countries and states’ privacy laws provide certain rights for individual consumers. We are based in Canada, here is a link to Canada’s information about your privacy rights: Official Government of Canada Page.

In essence, all businesses in Canada must:

1. Collect, use or disclose your personal information by fair and lawful means, with your consent, and only for purposes that are stated and reasonable.
2. Only collect personal information that is essential to the business transaction. If further information is requested, you are entitled to ask why, and to decline to provide it if you are dissatisfied with the answer.
3. Protect your personal information through appropriate security measures, and to destroy it when it’s no longer needed for the original purposes.

You also have the rights to:

1. Be able to complete the transaction, even if you refuse to give out more personal information than is warranted. (you cannot be discriminated against based on refusing to provide non-warranted information)
2. Expect the personal information the organization holds about you to be accurate, complete and up-to-date. That means you have a right to see it, and to ask for corrections if they got it wrong.

Our Reasons for Collecting Your Information

We are legally required to tell you why we collect your information. As much as possible, those reasons have been outlined in applicable parts of this privacy policy. Some other scenarios we may collect your information is:

1. To comply with legal requirements.
2. To perform or fulfil our contract with you or provide a service you have requested.
3. For our legitimate interests. (Such as the improvement of our website)
4. Any time you give specific consent.

Children’s privacy

We do not knowingly collect or store data in regards to anyone ages 13 or younger. If we learn that we have stored data about a person 13 or younger, we will strive to delete that data. If you are concerned that we have stored such data, please contact us.

Third Party Links & Add-Ins

This Privacy Policy only addresses the use and disclosure of information collected by CDS through your interaction with our website. CDS website may link to, or embed content from, other third party websites such as YouTube. When we link to other websites or embed their content, CDS privacy practices no longer apply. You should refer to the privacy policy of that third party for information about their privacy policies and cookie practices.

Cookie Policy

Our Cookie Policy can be found here: Cookie Policy.

Contact us

If you would like to contact us about anything in this privacy policy, please email us at [email protected].

Updates

This policy was last updated on Jun 26, 2024.

To the best of our abilities, we will update this policy when new information or legal requirements come into play.